Sasktel International Case Study

Business conference? Road trip with your friends? Take your  LTE wireless device wherever you go! Get nearly seamless digital coverage throughout North America, plus international roaming in over 200 countries.

Here’s what happens when you leave Canada with your LTE wireless device:

  • You’ll receive a free roaming notification text message to let you know that you’re now roaming
  • Your device may still be using data services, even if you’re not actively using data features

Don’t worry—it’s easy to avoid surprise data roaming charges. Just turn off the data feature on your wireless device. Leave your voice and text messaging services on and you’ll be good to go!

Roaming in Canada

Here’s what you can expect when you’re anywhere in Canada outside of Saskatchewan.

Airtime charges

  • No roaming charges nationwide
  • Your regular airtime will be charged based on your wireless voice plan

Voice mail

  • When you retrieve your messages, you won’t be charged rates from your Wireless Voice Mail package; instead, you'll be billed standard airtime charges and long distance charges according to your wireless service plan

Long distance charges

  • You may be charged long distance fees, depending on your wireless voice plan, where you are, and where you’re calling
  • If you’re not on a long distance plan, calls you make or receive from a Canadian or U.S. landline or wireless phone will be billed at $0.45 per minute

Text messaging charges

  • Your incoming texts are free!
  • Texts you send to people in Canada, the U.S., and the Caribbean are free with an unlimited texting plan or $0.20 per message with pay-per-use text messaging
  • Texts you send to customers of an international wireless carrier are $0.20 per message, in addition to any regular pay per use charges that apply
  • Regular rates apply to third party short codes like voting, horoscopes, and quizzes

Data charges

  • The wireless data usage included in your data plan can be used anywhere in Canada
  • If your data usage goes beyond your plan amount, you’ll be billed according to your plan’s additional data rate

Roaming in the U.S. (LTE)

When you travel to the U.S., we’ll text you (it’s free) to let you know you’re roaming on a U.S. network. You’ll also get standard retail roaming rates for voice, text, and data usage.

Airtime charges

  • Calls you make or receive from a Canadian or U.S. landline or wireless phone will be charged $3/day for unlimited calling (within the U.S. and U.S. to Canada).  This includes voice mail retrieval.  See roam & RELAX U.S. Daily rates.  

Data charges

  • When you’re roaming in the U.S., you’ll be charged $5/day for 300 MB. See roam & RELAX U.S. Daily rates.  
  • We won’t deduct your roaming wireless data usage from the data included in your plan

Text messaging charges

  • Your incoming texts are free!
  • Texts you send to people in Canada, the U.S., and the Caribbean are free with an unlimited texting plan or $0.20 per message with pay-per-use text messaging
  • Texts you send to customers of an international wireless carrier are $0.20 per message in addition to any regular pay per use charges that apply
  • Regular rates apply to third-party short codes like voting, horoscopes, and quizzes

Add a roam & RELAX U.S. Travel Add-on to get a package of minutes, text messages and data for one low monthly rate that you can use while roaming in the U.S.

International roaming (LTE)

When you travel to any country with your LTE phone, we’ll send you a roaming notification text message (it’s free) to let you know you’re roaming on an international network. You’ll also get the standard retail roaming rates for voice, text, and data usage for the country you’re in.  

See Travelling with your wireless device for more on international pay per use roaming rates. Use the International roaming availability and rates search tool to find the rates for the country you want to travel to. 

LTE airtime charges

  • Your airtime and long distance are charged per minute and billed to your wireless account in Canadian funds
  • We’ll never deduct your roaming minutes from the free minutes included in your plan
  • You’ll be billed between $0.30 and $6.99 per minute depending on the country you’re in
  • You may be charged extra for "premium" calls like vote lines, information, and directory assistance service

Voice mail

  • When you retrieve your messages, you'll be billed for airtime charges and long distance according to the rates for the country you’re in

LTE data charges

  • While roaming internationally, you’ll be charged between $0.15 and $15 per MB for wireless data usage, depending on where you are roaming.
  • Data is charged in 10 KB increments to your wireless account in Canadian funds
  • We won’t deduct the data you use while roaming from the data included in your regular data plan

LTE text messaging

  • Your incoming texts are free!
  • You’ll be charged standard international pay per use rates of $0.20-$0.65 while roaming in international locations
  • Texts you send to customers of an international wireless carrier are $0.20 per message in addition to any international pay per use texting rates that apply
  • Regular rates apply to third party short codes like voting, horoscopes, and quizzes

Add a roam & RELAX International Add-on, a roam & RELAX International Text Add-on, or a roam & RELAX International Data Add-on to save money while travelling.

Related links

You can take your SaskTel wireless device almost anywhere in the world.  We want to make it simple and easy for you to understand what your charges will be, and how you can save money.

Roam & Relax U.S. Daily Rates

Once you've opted-in, you'll automatically get the roam & RELAX U.S. Daily rates any time you travel to the U.S.  For just $5/day for 300MB of data, and $3/day for unlimited voice calling, you'll never need to worry about using your phone in the U.S.

 

VoiceData
$3/day for unlimited calls from the U.S. to anywhere in the U.S. or Canada$5/day for 300 MB (as low as $0.02/MB)

To opt-in to roam & RELAX U.S. Daily Rates, text "Join" to 400400, and then reply "Yes" to confirm.  See roam & RELAX U.S. Daily Rates for more information.  

To learn more about wireless rates while roaming, watch our video:

 

shareMORE Canada & U.S. Plan

Take your shareMORE plan with you and enjoy worry-free roaming when you visit the U.S.  Share data between multiple devices, get unlimited calling in Canada and the U.S., and more! For more information, see shareMORE plans.

 

International pay per use roaming rates

You'll get a roaming notification text message every time you enter a different country to let you know the retail roaming rates for the area you're in.

See the International roaming availability and rates search tool for  specific roaming rates for the country you're travelling to.

If you text to an international number, you'll be charged $0.20 per text in addition to the texting roaming rate for the country you're in. Customers with Unlimited Text Messaging can send Text Messages for free in Caribbean countries with the same dialing pattern as North America (1 + area code + 7 digit number). See Caribbean countries with unlimited text messaging.

For more information on how billing works, see Roaming rates & billing. 

 

Pay per use data roaming rates

 

CountryData Roaming Rateroam & RELAX add-on available
U.S.$5/day for 300 MBroam & RELAX U.S
Albania, Aruba, Belgium, Chile, Colombia, Costa Rica, Curacao, Czech Republic, El Salvador, Egypt, France, French Guiana, Germany, Ghana, Greece, Guadeloupe, Guatemala, Guyana, Hungary, Ireland, Italy, Jamaica, Japan, Luxembourg, Martinique, Mexico, Netherlands, New Zealand, Panama, Poland, Portugal, Romania, Slovakia, South Africa, Spain, Suriname, Switzerland, Trinidad & Tobago, Turkey, United Kingdom, Uruguay, and Venezuela$0.15/MBroam & RELAX International Text
Argentina, Australia, Bermuda, Burundi, Cambodia, Cameroon, East Timor, Israel, Laos, Mozambique, Nicaragua, Paraguay, Peru, and Puerto Rico$1/MBroam & RELAX International

roam & RELAX International Text
Cuba, Dominican Republic, Ecuador, Estonia, Finland, Gibraltar, Honduras, Iceland, Liechtenstein, Lithuania, Malta, Monaco, Montenegro, San Marino, Slovenia, Tanzania, and Vietnam$5/MBroam & RELAX International Text
Bahamas, Belize, China, Hong Kong, Norway, Philippines, Thailand and any other country not listed above.$15/MBroam & RELAX International Data

roam & RELAX International Text

 

Save with a roam & RELAX Travel Add-on

 

With a roam & RELAX Travel Add-on, you'll get our best roaming rates. Choose from a variety of add-ons to meet your travel needs.

  • roam & RELAX U.S. - Add-ons give you a package of minutes, text messages, and data for one low monthly price.
  • roam & RELAX International- Travelling to a country with a $1/MB data roaming rate?  roam & RELAX International Add-ons give you a package of minutes, text messages, and data for one low monthly price.
  • roam & RELAX International Text- Just want to text?  roam & RELAX International Text Add-ons give you a package of text messages that can be used anywhere in the world.
  • roam & RELAX International Data - Travelling to a country with a $15/MB data roaming rate?  The roam & RELAX International Data Add-on reduces your data roaming rates from $15/MB to $10/MB. 

 

Other ways to save

  • Your phone uses data even if you aren't actively using it. Consider turning off data roaming before you leave.  You'll still be able to use your voice and text messaging services.  
  • Connect to a Wi-Fi network to access your data services without the data charges.  Wi-Fi can often be found in airports, hotels, and coffee shops
  • Track your usage with the mySaskTel wireless app or bookmark sasktel.com/myusage on your wireless device.
  • Turn off applications and avoid activities that use a lot of data (uploading all your vacation selfies, or streaming video).

 

Need help?

Check out our Travel support hub for detailed information about travelling with your wireless device.

 

Caps on data overage charges

To help manage your wireless bill, we provide notifications and caps on data charges to consumer and small business customers. To learn more, visit Notifications and limits on data charges.

You may have been directed to this page from a text message sent by SaskTel. See Text messages from SaskTel for more information and opt-out instructions.
 

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